Terms & Conditions

1. General Terms and Conditions:
1.1 General Terms and Conditions for Parcel Safe Systems LLC. last updated August 1st, 2024.
1.2 Acceptance of Terms: By accessing or using the Parcel Safe Systems, LLC website and mobile application (collectively, the “Services”), you agree to be bound by these General Terms and Conditions.
1.3 Products and Services: Parcel Safe Systems, LLC provides package safes and an accompanying mobile application. The specific features and functionality of our products and services are subject to change without notice.
1.4 User Accounts: To use certain features of our Services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
1.5 Payment and Pricing: Prices for our products and services are subject to change without notice. We reserve the right to modify or discontinue any product or service without notice. All payments are processed securely through our authorized payment processors.
1.6 Shipping and Delivery: Shipping costs and delivery times may vary depending on the product and your location. We are not responsible for delays caused by shipping carriers or customs.
1.7 Returns and Refunds: Our return and refund policy is incorporated into these General Terms and Conditions as reference in Section 3. Please review this policy before making a purchase.
1.8 Intellectual Property: All content on our website and mobile application, including text, graphics, logos, and software, is the property of Parcel Safe Systems, LLC and is protected by copyright laws.
1.9 Privacy Policy: Your use of our Services is also governed by our Privacy Policy, which is incorporated into these General Terms and Conditions by reference.
1.10 Limitation of Liability: Parcel Safe Systems, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our Services.
1.11 Governing Law: These General Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Oklahoma.
1.12 Changes to Terms: We reserve the right to modify these Terms and Conditions at any time. Your continued use of our Services after any changes indicates your acceptance of the new terms.
1.13 Contact Information: If you have any questions about these General Terms and Conditions, please contact us at support@parcelsafesystems.com or (539) 999-7233 (SAFE)

2. Privacy Policy:
2.1 Privacy Policy for Parcel Safe Systems, LLC. last updated August 1st, 2024.
2.2 Introduction: Parcel Safe Systems, LLC. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase our products, use our mobile application, or interact with our website.
2.3 Information We Collect: We collect information from you when you: a) Purchase our products; b) Register for a mobile app subscription; c) Use our mobile application; d) Visit our website; e) Contact our customer support. This information may include: name, email address, mailing address, and phone number, payment information (processed securely through our payment processor) device information (e.g., model, operating system), usage data from our mobile application, communication records when you contact our support team.
2.2 How We Use Your Information: We use your information to: a) Process and fulfill your orders b) Provide and maintain our mobile application service c) Communicate with you about your orders, subscriptions, and support requests d) Improve our products and services e) Send important notices, such as communications about purchases and changes to our general terms, conditions, and policies f) Detect, prevent, and address technical issues.
2.3 Data Sharing and Disclosure: We do not sell your personal information to third parties. We may share your information with: a) Service providers who assist us in operating our business (e.g., payment processors, cloud storage providers); b) Law enforcement or other governmental entities when required by law or to protect our rights;
2.4 Data Security: We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
2.5 Your Data Protection Rights: Depending on your location, you may have the following rights: a) Access to your personal information; b) Correction of inaccurate or incomplete information; c) Deletion of your personal information; d) Restriction of processing of your personal information; e) Data portability to exercise these rights, please contact us using the information provided at the end of this policy.
2.6 Changes to Mobile App Functionality: We may update our mobile application from time to time. These updates may include changes that affect the information collected or how it is processed. We will do our best to notify you of any significant changes through the app or via email.
2.7 Cookies and Tracking Technologies: Our website uses cookies for essential functionality. Our mobile app may use similar technologies to enhance user experience and collect usage data. You can manage cookie preferences through your browser settings.
2.8 Changes to This Privacy Policy: We may update our Privacy Policy from time to time. We will do our best to notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
2.9 Contact Us: If you have any questions about this Privacy Policy, please contact us at: Parcel Safe Systems, LLC. Email: support@parcelsafesystems.com , Phone: (539) 999-7233, Address: 7011 E. 46th St., Tulsa, OK 74145

3. Return and Refund Policy:
3.1 Return and Refund Policy for Parcel Safe Systems LLC. last updated August 1st, 2024.
3.2 Introduction: This Return and Refund Policy outlines the terms and conditions for returns and refunds of Parcel Safe Systems, LLC. products. We understand that our products may be purchased well in advance of installation and use, and we’ve designed our policy with this in mind.
3.3 Eligibility for Returns: Products eligible for return include but are not limited to:
a) Unopened Products – Are eligible for return within 60 days of purchase date, must be in original packaging, unused, and in new and resalable condition. Refunds will equal 100% of the purchase price of the product including sales tax and applicable shipping costs, less a restocking fee of $100.00 or 10% of the purchase price, whichever is less at the time of sale; b) Opened but Uninstalled Products – Are eligible for return within 30 days of purchase date. Product(s)must be in original packaging with all components intact in new and resalable condition. Refunds will equal 100 % of the purchase price of the product, including sales tax and applicable shipping costs, less a restocking fee of $200.00 or 10% of the purchase price, whichever is less at the time of sale.
c) Installed and partially installed but Unused Products: Are not eligible for return.
3.4 Other Non-Returnable Items: a) Custom or specially ordered products; b) Products having been used; c) Products damaged due to improper storage, care, installation, or use.
3.5 Return Process: a) Contact our Customer Service to initiate a return and obtain a Return Merchandise Authorization (RMA) number; b) Provide proof of purchase, installation date (if applicable), and reason for return; c) Package the product securely in its original packaging or equivalent; d) Product(s) shipped to the address provided, with the RMA number clearly marked on the outside of the package.
3.6 Refunds will be: a) Issued using, where applicable, the original payment method within 10-15 business days after we receive and inspect the returned product; b) Original shipping charges are non-refundable; c) Return shipping costs are the responsibility of the customer, except in cases of defective products.
3.7 Restocking Fees: See 3.3 a) above.
3.7 Defective Products a) If a product is found to be defective within 30 days of installation, we will replace it at no cost or provide a full refund, including shipping charges. b) For products found defective after 30 days of installation, please refer to our Warranty Policy.
3.8 Damaged in Transit: If your product arrives damaged, refuse delivery if possible and contact us immediately. If you’ve already accepted delivery, contact us within 48 hours with photos of the damage.
3.9 Return Period for Contractors and Homebuilders: We offer an extended return period for verified contractors and homebuilders. Please contact Parcel Safe Systems at 539.999.7233 (SAFE) for more information.
3.10 Cancelled orders: Orders can be cancelled for a full refund before the product has shipped. Once shipped, our standard return policy applies.
3.11 Exceptions to the Return and Refund Policies: We reserve the right to make exceptions to this policy at our discretion. Any exceptions will be made on a case-by-case basis and do not constitute a waiver of this policy.
3.12 Changes to This Policy: We may update this Return and Refund Policy from time to time. Any changes will be posted on our website, and the “Last Updated” date will be revised accordingly.
3.13 Contact Information: For any questions or to initiate a return, please contact our Customer Service: Email: support@parcelsafesystems.com; Phone: (539) 999-7233 (SAFE); Hours: Monday-Friday, 9 AM – 5 PM CST

4. Shipping Policy:
4.1 Shipping Policy for Parcel Safe Systems, LLC. last updated August 1st, 2024.
4.2 Shipping Area: We currently ship our products only within the continental United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations
4.3 Shipping Methods: Due to the size and weight of our product, we use the following shipping methods, according to applicable carriers: a) Ground Shipping: 5-7 business days b) Expedited Shipping: 3-5 business days (where available)
4.4 Shipping Costs: Shipping costs are calculated based on the destination zip code and chosen shipping method. The exact cost will be displayed at checkout before you complete your purchase. There is no mark-up on shipping.
4.5 Order Processing Time: Please allow1 to 3 business days for order processing before shipment, unless otherwise specified by Parcel Safe Systems.
4.6 Tracking: Once your order ships, you will receive a confirmation email. Depending on the shipper, you may also receive an email with a tracking number to track your package on the carrier’s website.
4.7 Delivery: Due to the size and weight of the product: a) Curbside delivery is standard. The carrier will not bring the item inside your home; b) Someone must be present to receive and sign for the delivery; c) Please ensure there is adequate space for delivery at the provided address.
4.8 Special Handling: Given the product’s weight, we recommend having assistance available when moving or installing the product after delivery.
4.9 Damaged or Lost Shipments: We take great care in packaging our products; however, if your item arrives damaged: a) Thoroughly inspect the package upon arrival before signing; b) If damage is visible, refuse the delivery and contact us immediately; c) If you discover damage after accepting delivery, contact us within 48 hours with photos of the damage; If your Parcel Safe Systems delivery is lost in transit: a) contact Parel Safe Systems immediately at 539.999.7233 (SAFE), and the carrier.
4.10 Changes to Shipping Policy: Parcel Safe Systems reserves the right to modify our Shipping Policy at any time. Changes will be effective immediately upon posting on our website.
4.11 Contact Information: For any questions or concerns regarding shipping, please contact our customer service team at: Email: support@parcelsafesystems.com Phone: (539) 999-7233 (SAFE).

5. Cookie Policy:
5.1 Cookie Policy for Parcel Safe Systems, LLC. last updated August 1st, 2024.
5.2 Introduction: This Cookie Policy explains how Parcel Safe Systems, LLC. (“we,” “us,” or “our”) uses cookies and similar technologies on our website. We are committed to protecting your privacy and do not sell any of your personal information.
5.3 What are Cookies? Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide basic functionality such as remembering user preferences.
5.4 How We Use Cookies: We use only essential cookies that are necessary for the proper functioning of our website, to improve customer experience and allow Parcel Safe to better serve our customers and process their purchase transactions. These cookies do not collect personal information that is sold to any third parties.
5.5 Personal Information Collection: We use cookies to help us track how users navigate our website, which pages they visit and how long. This information aids us in improving user experience, conversion rates, personalize content, users’ interest and convenience, as well as site design.
5.6 No Sale of Information: We do not sell, trade, or otherwise transfer any data to outside parties other than to optimize website performance.
5.7 Cookie Management: Most web browsers allow the user(s) to control cookies through their settings. However, please note that disabling cookies may limit your ability to use some features of our website.
5.8 Changes to This Policy: We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new Cookie Policy on this page and updating the “Last Updated” date.
5.9 Contact Information: If you have any questions about this Cookie Policy, please contact us at: support@parcelsafesystems.com, phone: 539.999.7233 (SAFE)

6. Acceptable Use Policy:
6.1 Acceptable Use Policy for Parcel Safe Systems, LLC. last updated August 1st, 2024.
6.2 Introduction: This Acceptable Use Policy (“AUP”) outlines the permitted and prohibited uses of the Parcel Safe Systems, LLC’s device and its associated services (“the Product”). By using the Product, you agree to comply with this AUP.
6.3 Intended Use: The Parcel Safe Systems, LLC product is designed for personal and commercial use to secure package, parcel and other perishable deliveries. Users agree to use the Product only for its intended purpose.
6.4 Prohibited Activities will nullify all warranty, service and return policies. Users shall not: a) Modify, reverse engineer, or tamper with the Product’s hardware or software; b) Use the Product for any illegal activities or to violate others’ rights; c) Attempt to gain unauthorized access to other users’ accounts or data; d) Use the Product to spam, harass, or invade the privacy of others; e) Interfere with or disrupt the Product’s services or connected networks; f) Resell or redistribute the Product or its services without specific authorization from Parcel Safe Systems, LLC; g) Use the Product in life-critical or emergency situations; h) Use the Product for any other use than those specifically referenced and advertised and communicated in all proprietary and marketing documentation.
6.5 Data and Privacy, users must: a) Use strong, unique passwords for their Product account; b) Keep their Product’s software and firmware updated to ensure security and unit(s) functionality.
6.6 Content Guidelines: any and all content shared through the Product must: a) Be appropriate for all ages; b) Not infringe on Parcel Safe Systems LLC’s intellectual property rights; c) Not be false, misleading, or deceptive.
6.7 Third-Party Integrations: when using third-party services or devices with the Product, users must: a) Comply with all third party’s terms of service; b) Understand that Parcel Safe Systems LLC is not responsible for nor warrants any third-party products or services sold in conjunction with or separate from Parcel Safe Systems LLC’s products and services.
6.8 Monitoring and Enforcement: Parcel Safe Systems LLC reserves the right to: a) Monitor compliance with this AUP; b) Investigate suspected violations; c) Take appropriate action against violators, including suspending or terminating Product and mobile application access; d) Report illegal activities to appropriate authorities.
6.9 Updates to Policy: we may update this AUP periodically. Continued use of the Product after changes constitutes acceptance of the updated policy.
6.10 Contact Information: For questions about this AUP, contact us at: support@parcelsafesystems.com, phone: 539.999.7233 (SAFE).

7. Disclaimer:
7.1 Disclaimers for Parcel Safe Systems, LLC. last updated August 1st, 2024.
7.2 The information provided on www.parecelsafesystems.com (the “Site”) is for general information purposes only. All information on the Site is provided in good faith; however, Parcel Safe Systems makes no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.
7.3 Under no circumstance shall we have any liability to you for any loss or damage of any kind incurred as a result of the use of the Site or reliance on any information provided on the Site. Your use of the Site and your reliance on any information on the Site is solely at your own risk.
7.4 The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us.
7.5 The products offered on the Site are intended to be used only as described in the product instructions. Improper use or failure to follow instructions may result in injury or damage for which Parcel Safe is not responsible.
7.6 Parcel Safe reserves the right to change this disclaimer at any time. By using this website, you agree to the current version of this disclaimer.
7.7 Contact Information: For any questions or concerns regarding this disclaimer, please contact us at legal@parcelsafesystems.com.

8. Intellectual Property Rights Policy:
8.1 Intellectual Property Rights Policy for Parcel Safe Systems LLC. was last updated August 1st, 2024.
8.2 Our Intellectual Property Rights Policy outlines Parcel Safe Systems, LLC.’s (“we,” “our,” or “the Company”) stance on intellectual property rights, including our own and those of others. We are committed to protecting our innovations and respecting the intellectual property rights of others.
8.3 Our Intellectual Property: a) Patents – Parcel Safe Systems LLC holds patent rights for our core product design (Patent No. US 11,889,938 B2); b) Trademarks – “Parcel Safe” and our logo are filed and trademarked assets of Parcel Safe Systems, LLC. – All other product names, logos, and brands are property of their respective owners; c) Copyrights – include all content on our website, marketing materials, and product documentation and is protected by copyright laws of the United States of America; d) Trade Secrets – we maintain various trade secrets related to our firmware, software, component designs, manufacturing processes and future product developments.
8.4 Use of Our Intellectual Property: a) Any use of our patented design, trademarks, or copyrighted material without express written permission is strictly prohibited; b) Requests for use of our intellectual property must be submitted in writing to legal@parcelsafesystems.com; c) We reserve the right to take legal action against any unauthorized use of our intellectual property.
8.5 Respect for Third-Party Intellectual Property Rights a) We respect the intellectual property rights of others and expect our employees, contractors, and customers to do the same. b) We do not knowingly infringe on the patent, trademark, or copyright of any third party. c) If you believe we have infringed on your intellectual property rights, please contact us immediately at legal@parcelsafesystems.com with detailed information.
8.6 Reporting Infringement If you become aware of any infringement of our intellectual property rights, please report it to legal@parcelsafesystems.com. Please provide as much detail as possible, including: – description of the infringing product or content – location or source of the infringement – your contact information
8.7 Open-source and Third-Party Licenses: a) We may use open-source software in our products and services. All such use complies with the respective open-source licenses; b) A list of open-source software used in our products, along with the corresponding licenses, is available upon request.
8.8 Confidentiality: a) Employees, contractors, and business partners are required to maintain the confidentiality of our trade secrets and other proprietary information; b) Confidentiality agreements are in place with all parties who may have access to our proprietary information.
8.9 Innovation and Continuous Development: We are committed to ongoing innovation and may file additional patent applications as new technologies are developed. This policy will be updated to reflect any new intellectual property rights.
8.10 Licensing and Partnerships: We may consider licensing our patented technology or entering into strategic partnerships. Interested parties should contact our business development team at legal@parcelsafesystems.com.
8.11 Policy Updates: This policy may be updated from time to time. Any changes will be posted on our website, and the “Last Updated” date will be revised accordingly.
8.12 Contact Information: For any questions regarding this Intellectual Property Rights Policy, please contact: legal@parcelsafesystems.com, phone: (539) 999-7233 (SAFE), address: 7011 E. 46th St., Tulsa, OK 74145, USA

9. Cancellation Policy:
9.1 Cancellation Policy for Parcel Safe Systems was last updated August 1st, 2024.
9.2 This Cancellation Policy outlines the terms and conditions for cancelling services or orders with Parcel Safe Systems, LLC. (“we,” “us,” or “our”). We strive to provide flexibility for our customers while maintaining fair and honest business practices.
9.3 Service Cancellations: a) Subscription services: – Monthly subscriptions can be cancel at any time. Cancellations will take effect at the end of the most current billing cycle; b) Annual subscriptions: Cancel within 14 days of purchase for a full refund. After 14 days, refunds will be prorated for the unused portion minus and administrative fee of 10% of the annual subscription fee.
9.4 Product Order Cancellations: a) Before Shipment: – Orders can be cancelled for a full refund at any time before the product has been shipped; b) After Shipment: – Once shipped, orders cannot be cancelled. Please refer to our Return Policy for information on returns and refunds.
9.5 Custom Projects: Custom projects and services are separately negotiated and subject to separate cancellation, refund and administrative fees, if applicable.
9.6 How to Cancel: To cancel a service, order, or event registration, please contact our Customer Service team – email: support@parcelsafesystems.com or phone: (539) 999-7233 (SAFE).
9.7 Refund Processing: Refunds will be processed to the original payment method within 5-10 business days of the cancellation being approved.
9.8 Force Majeure: In the event of circumstances beyond our control (e.g., natural disasters, pandemics), we reserve the right to cancel services or events without liability. We will make every effort to reschedule or provide appropriate refunds in such cases.
9.9 Abuse of Cancellation Policy: We reserve the right to refuse future service to customers who abuse our cancellation policy (e.g., frequent last-minute cancellations).
9.10 Changes to This Policy: We may update this Cancellation Policy from time to time. Any changes will be posted on our website, and the “Last Updated” date will be revised accordingly.
9.11 Contact Information For any questions regarding this Cancellation Policy, please contact support@parcelsafesystems.com Phone: (539) 999-7233 (SAFE), hours: Monday-Friday, 9 AM – 5 PM CST.

10. Payment Terms:
10.1 Payment Terms for Parcel Safe Systems was last updated August 1st, 2024.
10.2 Accepted Payment Methods for both product purchases and subscription payments, include: a) Major credit cards (Visa, MasterCard, American Express, Discover); b) PayPal; c) Apple Pay; d) Google Pay; e) Bank transfers (for the United States.
10.3 Product Purchases: a) Full payment is required at the time of order placement; b) Orders will not be processed or shipped until payment is received in full.
10.4 Subscription Services: a) Monthly Subscriptions are billed and collected on the same date each month based on customers selected payment method on file; b) Annual subscriptions are due prior to service and payable upfront, subject to applicable discounts, if any.
10.5 Currency and Pricing: All prices are listed in USD unless otherwise specified.
10.6 Taxes: Applicable sales tax will be added to orders based on shipping destination or billing address.
10.7 Late or Failed Payments: For subscription services: a) A 3-day grace period is provided for failed or reversed payments; b) After 3 days, service may be suspended until payment is received: c) After 14 days of non-payment, the subscription may be cancelled.
10.8 Refunds and Chargebacks; a) All refunds are processed using the original payment method; b) Please refer to our separate Refund Policy for details on refund eligibility; c) Fraudulent chargebacks may result in fees and penalties, account termination and legal action.
10.9 Security: a) All payment information is encrypted and processed securely; b) We do not store complete credit card information on our servers; c) We comply with PCI DSS (Payment Card Industry Data Security Standard) requirements.
10.10 Subscription Cancellation: a) Customers can cancel subscriptions at any time through their account settings or by contacting customer support; b) There are no refunds for partial months of service; c) Annual subscriptions cancelled mid-term are non-refundable.
10.11 Price Changes: a) We reserve the right to modify prices for products or subscriptions at any time; b) For subscriptions, price changes will be communicated at least 30 days in advance.
10.12 Billing Inquiries: For any billing-related questions or concerns, please contact by email: support@parcelsafesystems.com or phone: (539) 999-7233(SAFE); hours are Monday – Friday, 9 AM – 5 PM CST
10.13 Changes to Payment Terms: We may update these Payment Terms from time to time. Any changes will be posted on our website.

11. Security Policy:
11.1 Security Policy Parcel Safe Systems was last updated Augus 1st, 2024.
11.2 Introduction: Parcel Safe Systems, LLC is committed to ensuring the security of our customers’ personal information and the integrity of our package vaults and mobile application. This policy outlines our security measures and practices.
11.3 Our package safes are constructed with robust materials designed to resist tampering and unauthorized access.
11.4 Each safe is equipped with a secure locking mechanism that can only be operated by authorized users.
11.5 Safes undergo regular quality control checks to ensure their physical integrity.
11.6 Manufacturing and Storage: Our manufacturing facilities and warehouses are equipped with 24/7 surveillance systems.
11.7 Access to production areas is restricted to authorized personnel only.
11.8 All employees undergo background checks before handling sensitive materials or customer data.
11.9 Digital Security: Our mobile application uses end-to-end encryption for all data transmissions.
11.10 Multi-factor authentication may or may not be used during set-up, updates, unit operation, commissioning and decommissioning based on Parcel Safe capabilities and minimum requirements for user access.
11.11 Regular security audits and penetration testing are conducted on the application.
11.12 Customer Data: Certain customer data, such as video and pictures, may be encrypted at rest, meaning the data is encrypted when stored statically on storage devices. Data in transit we employ strict access controls to limit employee access to customer information. Regular data backups are performed and stored securely off-site.
11.13 Network Security: Our systems are protected by enterprise-grade firewalls and intrusion detection systems; a) We conduct regular vulnerability scans and promptly address any identified issues; b) All system access is logged and monitored for suspicious activity.
11.14 Payment Security: We do not store credit card information on our servers. All payment processing is handled by PCI DSS compliant third-party processors.
11.15 Employee Training and Policies: All employees undergo regular security awareness training; b) We maintain a strict clean desk policy and data handling procedures; c) Employees are required to use strong, unique passwords and multi-factor authentication where available.
11.16 Incident Response: We have a dedicated incident response team ready to address any security breaches; a) Our incident response plan is regularly reviewed and updated; b) In the event of a data breach, affected customers will be notified promptly as required by law.
11.17 Compliance: We comply with all applicable data protection laws and regulations. Regular audits are conducted to ensure ongoing compliance.
11.18 Third-Party Vendors: We carefully vet all third-party vendors who may have access to our systems or customer data. Vendors are contractually obligated to maintain strict security standards.
11.19 Continuous Improvement: Our security measures are regularly reviewed and updated to address emerging threats. We encourage responsible disclosure of any security vulnerabilities found in our products or systems.
11.20 Customer Responsibilities: Customers are responsible for maintaining the security of their account credentials. We strongly recommend that customers enable all available security features on their devices and
11.21 our application.
11.22 Contact For any security-related concerns or to report a potential vulnerability, please contact our security team at security@parcelsafesystems.com.
11.23 Security Policy Parcel Safe Systems was last updated Augus 1st, 2024.
11.24 This security policy is subject to change. We will notify customers of any significant updates.

12. Warranty Information:
12.1 Warranty Policy Parcel Safe Systems was last updated Augus 1st, 2024.
12.2 Limited Warranty Coverage: Parcel Safe Systems, LLC (“we,” “us,” or “our”) warrants that our Package Safes (“Product”) will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date Warranty Start Date (“Warranty Period”).
12.3 Warranty Start Date: The Warranty Period begins on the date of original purchase, regardless of installation date or first use. Our warranty covers Products that may be stored on-site or installed for weeks before use, provided they have been properly stored and installed according to our guidelines.
12.4 What This Warranty Covers During the Warranty Period: We will repair or replace, at our discretion and determination, any defective Product or part thereof, at no charge to the original purchaser, including: a) Defects in materials; b) Defects in workmanship; c) Mechanical failures caused by improper manufacturing or assembly.
12.5 This Warranty Does Not Cover: a) Normal wear and tear; b) Improper installation or use; c) Misuse, abuse, or neglect; d) Damage caused by accidents or dropping the product; e) Acts of nature, extreme temperatures and weather conditions; e) Unauthorized modifications or repairs; f) Cosmetic damage while opening product packaging; g) Losses due to theft; g) Improper: storage, connection to other power sources, dropping or misuse of the Product or components; h) Damages caused by 3rd party installers or contract labor working on any part or aspect of the Product.
12.6 How to Obtain Warranty Service: To obtain warranty service, contact our customer service department at support@parcelsafesystems.com. You may be required to provide: a) Proof of purchase; b) Product serial number; c) Description of the defect; d) Photos or videos of the issue; e) Reasonable validation of subscription use, if applicable.
12.7 Warranty Service Process: Upon receiving a valid warranty claim, we will: a) Provide instructions for returning the Product (if necessary); b) Repair or replace the defective Product or part; c) Cover shipping costs for the return of the repaired or replaced Product.
12.8 Warranty Limitations: a) This warranty is non-transferable and extends only to the original purchaser; b) Our liability is limited to the repair or replacement of the defective Product; c) We are not responsible for any incidental or consequential damages.
12.9 Extended Warranty Options: Extended warranty options may be available for purchase. Please contact our sales department for more information. Phone (539) 999- 7233 (SAFE).
12.10 Your Legal Rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.
12.11 Warranty Registration is required for warranty coverage: We recommend registering your Product at support@parcelsafesystems.com to expedite any future warranty claims.
12.12 Maintenance: To ensure optimal performance and longevity of your Package Safe, please follow the maintenance guidelines provided in the user manual.
12.13 Customer Support: For any questions regarding this warranty or our Products, please contact our customer support team at support@parcelsafesystems.com.
12.14 This warranty is subject to change. The warranty in effect at the time of your purchase will apply.

13. CCPA Compliance Statement (if serving California customers):
13.1 This CCPA Compliance Statement explains how Parcel Safe Systems, LLC (“we,” “us,” or “our”) complies with the California Consumer Privacy Act (CCPA) and outlines the rights of California residents regarding their personal information.
13.2 Information We Collect: Information collected identifies, relates to, describes, references, and is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). Specifically, we have collected the following categories of personal information from consumers within the last twelve (12) months: a) Identifiers such as name, address, email address, phone number); b) Personal information categories listed in the California Customer Records statute; c) Commercial information (e.g., products purchased, service history); d) Internet or other similar network activity; e) Geolocation data; e) Sensory data (e.g., audio recordings of customer service call.
13.3 Use of Personal Information: Personal information is collected for business purposes such as: a) Providing and maintaining our products and services; b) Processing transactions and fulfilling orders; c) Customer service and support; d) Marketing and advertising; e) Improving our products and services; f) Complying with legal obligations
13.3 Sharing of Personal Information: We may share your personal information with service providers, business partners, and affiliates for our business purposes. When we disclose personal information for a business purpose, we enter into a contract that describes the purpose and requires the recipient to keep that personal information confidential.
13.4 Sale of Personal Information: In the preceding twelve (12) months, we have not sold any personal information, and it is our policy in the future to never to sell customer or website visitors’ personal information.
13.5 Your Rights under CCPA: The CCPA provides California residents with specific rights regarding their personal information. These rights include: a) Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months; b) Right to Delete: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions; c) Right to Opt-Out: If we elected to sell personal information, you have the right to opt-out of that sale; however, we do not currently sell personal information (see section 2.3 above).
13.6 Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
13.7 Exercising Your Rights: Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information.
13.8 To exercise your rights described above, please submit a verifiable consumer request to us by: calling at 539.999.7233 (SAFE), email at legal@parcelsafesystems.com, or visit www.parclesafesystems.com
13.9 Response Timing and Format: We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.
13.10 Changes to Our CCPA Compliance Statement: We reserve the right to amend this CCPA Compliance Statement at our discretion and at any time. When we make changes to this statement, we will post the updated notice on our website and update the effective date.
13.11 Contact Information: If you have any questions or comments about this statement, our privacy practices, or your rights under CCPA, please contact us at: Parcel Safe Systems, LLC., 7011 E. 46th St., Tulsa OK, 74145, support@parcelsafesystems.com, (539) 999-7233 (SAFE).
13.12 By providing this CCPA Compliance Statement, Parcel Safe Systems, LLC demonstrates its commitment to protecting the privacy rights of California residents and complying with applicable data protection laws.

14. Dispute Resolution Policy:
14.1 Dispute Resolution Policy for Parcel Safe Systems LLC. was last updated August 1st, 2024.
14.2 By providing this Dispute Resolution Policy, Parcel Safe Systems, LLC aims to address disputes fairly, efficiently, and in good faith, while maintaining positive relationships with our valued customers.
14.3 At Parcel Safe Systems, LLC (“we,” “us,” or “our”), we are committed to providing high-quality products and services. We recognize that disputes may occasionally arise, and we have implemented this Dispute Resolution Policy to address such situations fairly and efficiently.
14.4 Scope of Dispute Resolution Policy: This policy applies to all disputes between Parcel Safe Systems, LLC and its customers relating to only our products, mobile application and any related services.
14.5 Initial Contact: If a customer has a concern or dispute, we encourage you to first contact our Customer Service department at 539.999.7233 (SAFE), email at support@parcelsafesystems.com or online at www.parcelsafesystems.com. Our representatives will make every effort to resolve your issue promptly and satisfactorily.
14.6 Formal Complaint Process: If your concern is not resolved through our Customer Service department, you may initiate our formal complaint process: a) Submit a written complaint to: Parcel Safe Systems, LLC Attn: Dispute Resolution at legal@parcelsafesystems.com. The complaint should include: a) Your contact information; b) A detailed description of the issue; c) Any relevant documentation; d) Your proposed resolution.
14.7 Complaint Acknowledgement: We will acknowledge receipt of your complaint within 5 business days. A designated representative will investigate your complaint and respond within 15 days with our proposed resolution.
14.8 Mediation: If the dispute remains unresolved after our formal complaint process, the parties may by agreement submit to mediation. The mediation will be conducted by a neutral third-party mediator agreed upon by both parties. The cost of mediation will be shared equally between Parcel Safe Systems, LLC and the customer, unless otherwise agreed. Mediation sessions will be confidential. Any agreement reached through mediation will be binding on both parties. If mediation is unsuccessful, the parties may, by agreement, submit the dispute to binding arbitration.
14.9 Arbitration: The arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will take place in Tulsa, Oklahoma. The arbitrator’s decision will be final and binding on both parties. Each party will bear its own costs of arbitration, including attorney’s fees, unless the arbitrator decides otherwise.
14.10 Small Claims Court Option: For disputes involving amounts within the jurisdiction of small claims court, the parties may agree to resolve the dispute in small claims court rather than through arbitration.
14.11 Class Action Waiver: By agreeing to this Dispute Resolution Policy, you waive any right to participate in a class action lawsuit or class-wide arbitration.
14.12 Limitations: All disputes against the company are limited to the total dollar amount of the original purchase of the Product in dispute.
14.13 This Dispute Resolution Policy does not prevent either party from seeking injunctive or other equitable relief in court to prevent the actual or threatened infringement or misappropriation of intellectual property rights.
14.14 Changes to this Policy: We reserve the right to modify this Dispute Resolution Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our products or services after such changes constitutes your acceptance of the new policy.

15. Subscription Terms:
15.1 These Subscription Terms (“Terms”) govern your use of the mobile application subscription services provided by Parcel Safe Systems, LLC (“we,” “us,” or “our”) to support our Parcel Safe products.
15.2 Acceptance of Terms: By subscribing to our mobile application services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our subscription services.
15.3 Description of Services: Our subscription services provide enhanced functionality for compatible Parcel Safe products through our mobile application. Features may include, but are not limited to: a) Real-time notifications; b) Remote access control; c) Video monitoring (where applicable); d) 2-way voice communications; e) Product feature adjustments; f) Product and feature accessibility; g) Usage history and analytics; h) remote software/firmware updating.
15.4 Subscription Plans and Pricing are clearly displayed on our website. We reserve the right to change our subscription plans and pricing at any time. Any changes will be communicated to users in advance.
15.5 Payment and Billing: Subscription fees are billed in advance on a monthly or annual basis, depending on the plan you select (see section 10. Payment Terms above); a) Payment will be charged to your chosen payment method at the time of purchase or shortly thereafter; b) Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period.
15.6 Payment Authorization: By accepting these terms, you authorize us to charge your payment method for the subscription fees associated with your chosen plan and credit card information that you provided.
15.7 Free Trials: We may offer free or promotional trials of our subscription services. At the end of the free trial period, your subscription will automatically convert to a paid monthly subscription unless cancelled before the trial ends.
15.8 Cancellation and Refunds: You may cancel your subscription at any time through your account settings or by contacting our customer support. Cancellation will take effect at the end of your current billing period. We do not provide refunds for partial subscription periods.
15.9 Use of Services: You agree to use our subscription services only for their intended purposes and in compliance with all applicable laws and regulations. You are responsible for maintaining the confidentiality of your account credentials. You may not share your subscription or account credentials with others.
15.10 Service Availability and Updates: We strive to maintain high availability of our services but do not guarantee uninterrupted access. We may update, modify, or discontinue features of our subscription services at any time. We may require you to update your mobile application to continue using the subscription services or lose some or all functionality.
15.11 Data Usage and Privacy: Our use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. You grant us permission to collect and use data related to your use of the subscription services to improve our products and services.
15.12 Intellectual Property: All intellectual property rights in the subscription services remain our property. Your subscription grants you a limited, non-exclusive, non-transferable license to use our services.
15.13 Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our subscription services or products. Our total liability for any claims related to these Terms shall not exceed the amount you paid for your subscription in the past 12 months.
15.14 Termination: We may terminate or suspend your subscription if you violate these Terms or for any other reason at our discretion. Upon termination, you will lose access to the subscription services.
15.15 Changes to any General Terms and Conditions: We reserve the right to modify these Terms at any time. We will notify you of any significant changes. Your continued use of the subscription services after such changes constitutes acceptance of the new Terms.
15.16 Governing Law: These Terms shall be governed by and construed in accordance with the laws of Oklahoma, Tulsa County.
15.17 Contact Information: If you have any questions about these Subscription Terms, please contact us at: Parcel Safe Systems, LLC. 7011 E. 46th ST. Tulsa, OK 74145, support@parcelsafesystems.com, (539) 999- 7233 (SAFE).

By subscribing to our services, you acknowledge that you have read, understood, and agree to be bound by these Subscription Terms.